Warranty, Materials and Care

WARRANTY

We stand behind the quality of our product…our guarantee is that you will receive the jewelry free of material and manufacturing defects
In the unlikely event of a warranty claim, please e-mail info@phoenixdistribution.ca with “warranty” in the subject line and a detailed description of the issue and a photo if possible. You will be issued a return authorization number and a shipping label. Upon receipt of the defective piece a replacement will be sent out at our cost.

MATERIALS

Lovingly hand-crafted in either sterling silver or brass, Terra Norte jewellery is generously finished with a full micron of gold plating to ensure a long lasting lustre.
All stones are semi-precious and authentic. Rings and earrings are sterling silver with one micron of gold plating. Bracelets and necklaces are based in brass and finished with one micron of gold plating.
We recommend removing  your Terra Norte pieces when doing any of the following activities excessively:
-Showering and bathing. Soap and jewelry are not meant to be.
-Exercising. Salt and sweat affects your plating. A night of dancing won’t do any harm, but the hot yoga 4 times a week on the other hand will do a real number on your favourite pieces!
-The three deadly sins for your jewelry are perfumes, lotions, and oils. Please remove when directly applying.
-Swimming (chlorine and saline can have a negative effect on plating over time)
-Cleaning with harsh chemicals.
Avoiding all of the above will guarantee your Terra Norte pieces to be gleaming for years to come.

PRODUCT CARE

Terra Norte pieces are built to withstand the rigors of everyday life. That being said,  they are still made from precious metals, you can’t go wrong with some TLC.
Use a lint free 100% cotton cloth to give the piece a gentle wipe to lightly polish your favourite gold and rose gold pieces. Do not use harsh cleaning chemicals as it will damage the plating.